Privacy policy

Who we are

DT-Software (“DT-Software”, “we”, “us” or “our”) is the controller responsible for the personal information described in this policy.

Privacy enquiries can be sent to hello@dt-software.co.uk.

What this policy covers

This policy applies when you visit dt-software.co.uk, contact us, request a quotation, use our helpdesk, subscribe to communications or otherwise interact with DT-Software in connection with our business.

Client projects and hosted services may involve additional processing described in a contract, data-processing agreement or project-specific privacy information. When we process personal information solely on a client’s instructions, the client is normally the controller and DT-Software acts as its processor.

Third-party websites linked from our site have their own privacy policies. We are not responsible for how those organisations use personal information.

Personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, organisation, job title, email address, telephone number and postal address;
• Enquiry and project information, including requirements, messages, quotations, contracts and correspondence;
• Support information, such as helpdesk requests, fault descriptions, attachments and communications;
• Account and authentication information where you use a protected service;
• Financial and transaction information, such as invoices, payment status and business billing records.

How and why we use personal information

Where we rely on legitimate interests, we consider the business need, necessity and potential effect on individuals. You may ask for more information about that assessment.

Where information comes from

We usually collect information directly from you when you complete a form, email, telephone us, submit a support request or enter into a contract.

We may also receive business contact information from your employer or colleague, referrals, service partners, public business sources, website and security providers, or systems used to deliver an agreed client service.

Who we share information with

We may share personal information where necessary with:

• website hosting, email, helpdesk, cloud, backup and security providers;
• payment, accounting and professional-advice providers;
• carefully selected contractors or development partners working under appropriate obligations;
• a client where the information relates to services provided on that client’s behalf;
• law-enforcement bodies, regulators, courts or other authorities where required by law; and
• a buyer, investor or adviser involved in a proposed sale, restructuring or transfer of our business, subject to suitable protections.

We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use an applicable adequacy regulation or approved contractual safeguards, and additional measures where required.

How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

We may keep information longer where a dispute, legal claim, regulatory investigation or legal requirement applies. Information may be deleted or anonymised when no longer needed.

How we protect information

We use proportionate technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, authentication, encryption where appropriate, backups, software updates, monitoring and supplier checks.

No online service can be guaranteed completely secure. If you believe information sent to us has been compromised, contact us promptly using the details below.

Cookies and analytics

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website use and protect the service.

Strictly necessary technologies may operate without consent where the law allows. We ask for consent before using non-essential analytics, advertising or similar technologies and provide a way to change that choice.

Read our Cookie Policy for the current cookie list, purposes, providers and durations.

Marketing communications

We may send service information that is necessary for an existing relationship. We send optional marketing only where we have an appropriate lawful basis and comply with applicable electronic-marketing rules.

You can unsubscribe using a link in the message or by contacting us. We may retain a minimal suppression record so that we respect your request.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• be informed about how your personal information is used;
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or for direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where processing relies on consent; and
• ask for safeguards relating to solely automated decisions with legal or similarly significant effects.

These rights are not absolute and exemptions may apply. To make a request, contact us using the details below. We may need to verify your identity. We will not normally charge a fee, but the law permits one in limited circumstances.

Questions and complaints

Please contact us first if you have a concern so that we can investigate it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority:

Changes to this policy

We may update this policy when our services, website or legal obligations change. The latest version will appear on this page with a revised “last updated” date. We will provide additional notice where a significant change makes that appropriate.

Contact us